What will my first session be like?

 

During your first visit, we will take time to discuss you, your needs, your medical history, any existing illnesses or issues and what you hope to achieve out of our sessions together.

Please allow additional time for this on your first visit.

​

Medical Conditions

​

To keep you safe and supported during treatment, some medical conditions may limit the type of treatment I can offer, which is why I ask you to complete a brief questionnaire at your first appointment.

​

In most cases, I can adjust treatment to accommodate you, but if you have a medical condition or are pregnant and would like to discuss your options, I am happy to offer guidance over the phone. As with all my clients, all information is kept private and confidential **

​

To keep everyone safe, I ask all clients to:

• Postpone visiting the therapy room if you or a household member has a fever, high temperature, cold and/or flu symptoms, infection or a contagious illness.

​

What if I need to cancel my appointment?

 

Please provide as much notice as possible if you need to cancel so I can offer the appointment time to other clients. If you cancel within 24 hours of your appointment or repeat cancellations, you may be charged up to 50% of the treatment cost.​

​

What do I wear?

​

Wear something comfortable. Some treatments require you to undress, such as massage and spinal touch therapy, while reflexology only requires removing your socks and shoes. A therapist will usually tell you what to keep on or take off, but if you are not comfortable or are unsure – speak up!

 

Undress to your comfort level. You will be draped appropriately with a sheet for the entire session, and a therapist will only uncover the area being worked on at the time. It is perfectly acceptable to wear your underwear for your treatment.

​

For more top tips, click here.

​

​​

Is parking available?

​

Yes.  If you arrive by car, please park in the turning circle and respect your neighbour's access to the shared drive.  Thank you.

​

What payment methods do you accept?

​

If you book online, I accept payment by credit/debit cards, PayPal or Waterlily Therapies Gift Vouchers/eGift Cards with a valid code. If you choose to pay in person, you can pay via credit/debit cards, contactless (including Apple Pay), cash or Waterlily Therapies gift vouchers/eGift Cards.

​

Health Insurance claims

Some health insurance companies include Reflexology in the range of treatments covered: Bupa, Paycare, Medicash, Simply Health and Groupama. Please check with your insurance provider, and I can provide an invoice to support your claim.

 

Do you offer discounts?

​

Special Offers

These change frequently; the best way to stay updated is to subscribe to my email list or follow me on Facebook/Instagram using the link at the top of this page.

​

What are your opening hours?

 

OPENING HOURS:

Monday:          10am to 7pm

Tuesday:          10am to 7pm

Wednesday:        CLOSED   

Thursday:         10am to 7pm

Friday:              10am to 7pm

Saturday:         10am to 4pm

Sunday:             CLOSED

​

The treatment room is open by appointment only, but I do occasionally work outside of these hours, so please contact me to check availability

​

* Note regarding my Privacy Policy

 

Your personal information is only used by me to conduct the best possible service for you. I send reminder texts the day before your appointment, and I may occasionally need to contact you to reschedule. If you choose to subscribe to my weekly newsletter, don't worry; you can unsubscribe at any time. I never pass your details onto third parties, and your file is securely destroyed seven years after your last treatment.  You have the right to access your personal data at any time, and the right to complain to the ICO should you feel your data has been handled incorrectly.

​

What if I have further questions?

​

If you have any questions, concerns or comments, please don’t hesitate to get in touch.

​

I have a very busy practice, so if I am in treatment and unable to answer my phone, please leave a message, and I will respond at the earliest opportunity.